1)To make an inquiry or place an order please send an email to: firstname.lastname@example.org
2)Payments & deposits:
-All bespoke orders and private commissions require a deposit of between
50 & 65% before the making can proceed. This amount may vary due to the
fluctuating cost of precious metals.
-Payments can be made by debut or credit card, bank transfer, Pay-pal or invoice.
-Orders and shipments will commence once payments have been received and
Hayley will be in touch at various production points to reassure you that your
order is being processed, and when the finished products have been sent.
-Deposits for commission pieces are non-refundable due to the bespoke nature of
each design, the materials purchased and services paid for in advance.
-VAT is considered to be included in the price.
-The relevant postage will also be added to your total, in accordance with the
Royal Mail registered prices.
-Should you live outside of the UK or if you would prefer express delivery or a
courier service this can be done using either Parcel Force or DPD.
4) Processing time:
-The processing of customer orders can vary due to the complexity of the
pieces as bespoke orders take time to plan, design, source material and construct.
An average time of 8-10 weeks is most likely, however a time line will be discussed
consultation and orders will be processed as quickly as possible. Please also allow
extra time for postage and delivery.
-Should you require an order or piece urgently, please let Hayley know so that
special arrangements can be made to full fill such a request if possible.
-All pieces are presented in a Hayley Kruger gift box,
and it is advised that items are stored in this manner or by hanging to
prolong the life of the piece.
-Parcels are posted or sent in protective cardboard boxes and bubble wrap.
However, should you find that your items are damaged on receipt, you are
required to notify us within 48 hours of receipt so that we can rectify the problem
efficiently. Notification after this period and the damage will be considered as
wear and tear.
6)General wear and tear:
Although all pieces are made to high standards and with durability in mind, the wearer is responsible for treating all jewellery, including precious gem stones, metals such as platinum, silver and gold and finished pieces with consideration and respect.
Metal can wear down over time. Stones can become loose from excessive wear or from being worn during activities such as sport, hands on and practical work, DIY, etc.
Stones that are dislodged in such way cannot be replaced without sourcing and the customer paying for new stones.
Please only put on jewellery after applying any perfumes and cosmetics, as many softer stones such as pearls, opals and turquoise are sensitive to the acids and chemicals in these products and can become permanently damaged. These cannot be replaced without sourcing and the customer paying for new stones.
-Customised pieces can only be refunded if they are faulty and no refund or
exchange can be granted after 30 days from date of purchase.
-Every effort will be made to rectify, replace or exchange unsatisfactory items.
-A 14 day exchange period is only valid on unwanted items that are not made
bespoke or to commission, and a wear
and tear assessment will be done on the receipt of the returned goods.
-Collection items have a 28 day return policy if bought on line and a 14 day return
policy if purchased in person.
-This does not affect your statutory rights.
-Hayley Kruger owns or has permission for the rights to all the designs,
images and literature on this website, and they are protected by copyright,
trademarks and other intellectual property rights.
-Images are solely for the use of Hayley Kruger and customers with intent to
purchase items and commissions from this company, there fore; movements
on this website are monitored on a regular basis in accordance with Data
Protection and Privacy laws in the UK.
-All names, contact details and payment information is solely for the use of
Hayley Kruger Jewellery to aid in processing customer orders and
improving customer service. This information is NOT shared with any third party
or company outside of this business.